Description
We are looking for a friendly, organised and enthusiastic Medical Receptionist to join our busy GP Practice team.
As the first point of contact for our patients, you will play a vital role in delivering a welcoming, professional and efficient service. Your responsibilities will include managing appointments, handling telephone and face-to-face enquiries, supporting patients with their needs, and carrying out a variety of administrative tasks, including processing clinical correspondence, Docman and eConsult workflows.
Main duties of the job
- Provide a friendly, professional and efficient reception service to patients and visitors.
- Manage patient appointments, registrations and general enquiries, both face-to-face and over the telephone.
- Identify and appropriately direct urgent patient requests in accordance with Practice procedures.
- Handle incoming calls, messages and home visit requests, liaising with clinical staff as required.
- Undertake general administrative duties, including processing clinical tasks, correspondence, Docman and eConsult workflows.
- Maintain accurate and up-to-date patient records, including data entry, scanning and filing documentation.
- Process payments for private services and issue receipts where required.
- Maintain patient confidentiality and comply with Practice policies, data protection and safeguarding requirements.
- Support the wider Practice team to ensure the smooth running of daily operations and delivery of high-quality patient care.
- Maintain a clean, tidy and welcoming reception and waiting room environment.
About us
Station Road Surgery is a friendly and well-established GP practice based in West Wickham. We are committed to providing high-quality patient care and pride ourselves on delivering a professional, compassionate, and patient-centred service. Our dedicated team works collaboratively to support the health and wellbeing of our local community.
Benefits
- Permanent contract
- Part-time working pattern
- £12.71 per hour