Patient Coordinator (ADHD Team)

The Patient Coordinator will play a key role in ensuring that all patient pathways are effectively managed and adhered to, supporting the timely progression of individuals through a Right to Choose Adult ADHD service.

This includes coordinating referrals in line with Right to Choose requirements, validating documentation, and ensuring patients are appropriately registered and triaged in accordance with service criteria.

The postholder will monitor waiting times and pathway stages to ensure that assessments, titration reviews, and follow-up appointments are scheduled and completed within agreed timescales, in line with service KPIs and objectives.

Working closely with clinical teams, they will support safe and timely prescribing processes, including the coordination of shared care protocols with primary care, ensuring appropriate documentation and communication at all stages.

The Patient Coordinator will proactively track patient progress across the pathway, identifying and escalating risks or delays to maintain patient safety and service efficiency.

They will support a holistic, patient-centred approach by signposting and referring individuals to appropriate social prescribing services, community support, and wellbeing resources where relevant.

Main duties of the job

• Work with the ADHD team coordinating care from referral to discharge
• Contact patients to offer timely, accessible appointments
• Arrange follow-up appointments with the Non-Medical Prescriber (Nurse or Pharmacist)
• Ensure patients and registered GPs receive copies of consultation/care plans
• Conduct welfare calls to check on patients' general wellbeing and medication compliance

Job responsibilities

• Coordinate and manage patient pathways within the Right to Choose Adult ADHD Assessment and Treatment Service
• Ensure patients receive an efficient, accessible, supportive, and patient-centred service from initial referral through assessment, diagnosis, treatment, ongoing monitoring, and discharge
• Coordinate referrals, validate clinical and administrative documentation, arrange appointments, monitor waiting times, and maintain accurate patient records
• Facilitate effective communication between patients, clinicians, GPs, and other healthcare professionals

Communication and Interpersonal Skills

• Communicate effectively and professionally with patients, relatives, carers, GPs, clinicians, and external healthcare providers
• Demonstrate empathy, patience, and sensitivity when communicating with individuals experiencing distress or difficulties associated with ADHD
• Handle confidential and sensitive information appropriately

Safeguarding and Patient Safety

• Understand and comply with the organisation's safeguarding adults and children policies and procedures
• Recognise and promptly report safeguarding concerns
• Escalate concerns to the designated safeguarding lead or appropriate senior member of staff

Quality, Governance, and Service Improvement

• Maintain high standards of administrative accuracy and patient pathway management
• Ensure patient records, referral information, and correspondence are complete, accurate, and up-to-date
• Support the monitoring of service performance, waiting times, patient outcomes, and key performance indicators