Description
Visa Consulting and Analytics (VCA) Implementation Services (VIS) helps clients successfully implement Visa solutions by translating strategy and product capabilities into real-world execution. The Director, VCA Implementation Services role is a senior leadership position responsible for building, leading, and scaling a high-performing team that solution-architects, sells, and delivers VIS offerings,driving measurable outcomes and long-term client value from early solution design through implementation delivery.
Key Responsibilities
- Practice and Team Leadership
+ Build, lead, and develop a multidisciplinary VIS team comprising solution architects, implementation leads, and delivery professionals. + Establish operating rhythms, delivery standards, and quality controls that improve consistency and client outcomes across VIS engagements. + Coach and mentor leaders and individual contributors, fostering a culture of accountability, collaboration, and continuous improvement.
- Consultative Selling and Client Engagement
+ Serve as a senior executive sponsor in client engagements, owning complex conversations related to implementation approach, scope, value, and risk. + Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure. + Clearly articulate the value of VIS services, including how effective implementation accelerates client outcomes and maximizes Visa investments.
- Solution Architecture and Offering Leadership
+ Lead the design of VIS solutions that help clients implement Visa products, platforms, and services within their technology and operating environments. + Shape and evolve VIS offerings to be modular, scalable, and repeatable while allowing for client-specific customization. + Partner with VCA Practices, Product, Technology, and regional teams to ensure VIS solutions are aligned with Visa’s broader strategy and capabilities.
- Delivery Excellence
+ Deliver VIS engagements on time, within scope and budget, and to agreed quality standards. + Apply strong program and change management discipline to complex implementations involving multiple stakeholders and dependencies. + Proactively identify and mitigate delivery risks, escalating and resolving issues with diplomacy and urgency.
- Client and Market Focus
+ Maintain a strong understanding of client operating models, processor and issuer environments, and the competitive landscape. + Tailor VIS approaches to the distinct needs of Super Regionals clients. + Use market insights and client feedback to continuously refine VIS offerings and delivery models.
Qualifications
- Basic Qualifications
+ 10+ years of experience leading client-facing implementation, integration, or transformation programs in financial services, payments, or consulting, including accountability for scope, budget, risk, and delivery outcomes. + Bachelor’s degree required, and advanced degree preferred.
- Preferred Qualifications
+ Strong background in consultative selling, solution architecture, and complex stakeholder management. + Significant experience leading implementation, integration, or transformation programs within financial services or payments. + Experience working with issuers, processors, fintechs, or enabling platforms within the payments ecosystem. + Demonstrated success building and leading client-facing delivery teams.
Additional Information
- Work Hours: Availability during core business hours, with occasional meetings outside standard hours.
- Travel Requirements: Up to 25% travel, as needed.
- Work Environment: Office and remote settings, and role involves significant client interaction and collaboration.