Description
We are seeking an enthusiastic, hardworking, and approachable Receptionist / Administrator to join our busy practice. The successful candidate will have a positive attitude and a passion for helping others. The role combines patient-facing reception duties with administrative work, helping patients access care and keeping the practice running smoothly.
Main duties of the job
- Welcome patients and respond to enquiries in person and by telephone with kindness, patience, and professionalism.
- Listen carefully, explain practice processes clearly, and direct patients to the appropriate person or service.
- Book and manage appointments in line with practice procedures.
- Process repeat prescription requests in accordance with practice guidelines.
- Register new patients and update changes to personal details accurately.
- Maintain patient records using EMIS Web.
- Work flexibly across reception and administration, adapting to changing priorities.
- Support colleagues and provide agreed cover for staff absence and annual leave.
Benefits
- Eligible employees can join the NHS Pension Scheme.
Person specification
- A good standard of general education, with clear written English and numeracy skills.
- Experience of providing customer service and communicating with members of the public.
- Clear, polite, and confident verbal and written communication.
- Good computer skills, including email and Microsoft Office.
- Strong organisational skills and attention to detail.
- Ability to prioritise, multitask, and work to deadlines.
- Ability to remain calm, professional, and helpful under pressure.