Description
We're building a local Enterprise Sales Pod in Tokyo with one AE and one Forward Deployed Engineer (FDE), working together to build a Telnyx enterprise business in Japan.
As a Forward Deployed Engineer, you'll embed with enterprise customers to architect and ship production systems on Telnyx's global network , voice, messaging, AI, and wireless.
Your responsibilities include:
- Embedding with enterprise customers to understand their communications workflows, AI use cases, and integration challenges
- Building and deploying custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
- Running open-weight LLMs in customer environments
- Deploying and operating LiteLLM as the model gateway in customer environments
- Instrumenting and governing LLM usage through the gateway
- Wiring production observability for everything shipped
- Designing model routing strategies for real-time voice workloads
- Making build-vs-buy decisions between self-hosted open-weight models and hosted frontier APIs
- Adapting models to customer domains
- Leading POCs, pilots, and production launches
- Owning customer outcomes
- Collaborating with Product and Engineering to shape the roadmap
Requirements:
- Business-level Japanese and professional working proficiency in English
- CS degree or equivalent experience
- 3+ years building and shipping production software
- Proficiency in multiple languages: Python, Node.js/TypeScript, Go
- Practical understanding of what breaks in front of a model in production
- Comfortable deploying containerized services on Kubernetes
- Experience with observability and monitoring tools
- High-concurrency experience
- Experience building APIs from scratch
- Event-driven thinking and cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Self-sufficient and customer-facing engineering experience