Pharmacy Technician

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything we do.

As a Pharmacy Technician on our CarePlus Specialty Pharmacy team, you will assist customers with specialty product inquiries, provide technical advice, and maintain specialty retail store operations. You will also communicate with customers, compile customer complaints, and monitor key sales metrics.

The pharmacy is open Monday through Friday, 8:00 am - 6:00 pm. Responsibilities include:

• Assisting customers with specialty product inquiries and providing technical advice or recommendations
• Maintaining specialty retail store operations by completing inventory management tasks, restocking shelves, and organizing displays
• Communicating with customers and sharing announcements and/or promotions on the latest product releases, features, and technology trends
• Compiling customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes
• Monitoring key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates
• Operating within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals
• Driving effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience
• Determining how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services
• Performing basic repairs or providing step-by-step instructions to customers to help resolve issues with specialty retail products and/or services

Required Qualifications

• Valid Tennessee Pharmacy Technician Registration

Preferred Qualifications

• Prior authorization experience
• 6+ months experience required in a customer service position within healthcare, social services, or a similar service position
• CPhT or ExCPT Certification

Education

• High School diploma or equivalent

Anticipated Weekly Hours

• 40

Time Type

• Full-time

Pay Range

• $17.00 - $25.65

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources