Description
We are seeking a Customer Success Specialist to join our team in Frankfurt, Germany or London, UK. As a Customer Success Specialist, you will proactively manage customer relationships throughout the lifecycle, driving onboarding, product adoption, engagement, and long-term satisfaction.
Key accountabilities include:
- Building trusted relationships with key stakeholders and understanding customer objectives, challenges, and business needs
- Delivering effective onboarding, product training, and enablement sessions to maximize customer value
- Analyzing customer engagement data to identify opportunities, improve adoption, and mitigate retention risks
- Partnering with Account Managers to support renewals, customer retention, advocacy, and potential growth opportunities
- Collaborating with Sales, Product, Support, Marketing, and Editorial teams to address customer needs and share valuable insights
The ideal candidate will have:
- Excellent relationship-building, communication, and stakeholder management skills
- Strong presentation and training skills, with the ability to engage customers effectively
- Analytical and solution-oriented mindset, with the ability to interpret customer data and identify opportunities
- Collaborative team player who works effectively across departments and adapts to changing business needs
- Customer-focused, with a passion for delivering value, continuous learning, and improving customer experiences
Requirements:
- Bachelor's degree
- 3-5 years of client-facing experience in Customer Success, Account Management, Consulting, Customer Enablement, or related fields
- Fluency in English and at least one additional language
- Familiarity with Salesforce or similar CRM platforms is an advantage
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams
We offer a competitive salary range of €42,400 - €70,800 per year, depending on location, and a range of benefits. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply.