Description
As the global leader in the cruise industry, Holland America Group delivers memorable vacations and builds borderless connections through innovative and sustainable cruising.
The Junior Host is responsible for guaranteeing that guests have a once-in-a-lifetime experience every time.
The Junior Host is stationed in the main dining room, specialty restaurant, and the lido buffet, ensuring they run smoothly.
Key responsibilities include:
- Assisting guests with reservations, menu presentation, and engaging in warm, light conversation.
- Aiding the Restaurant Host, Restaurant Operations Manager, and Maître D' in handling reservations on embarkation day.
- Leading and guiding guests through the restaurant to their dining tables.
- Monitoring and providing timely assistance to any team requiring immediate support to provide a seamless guest experience.
- Periodically visiting guest tables to gather feedback and share insights with the management team.
The ideal candidate has impeccable professional presentation, is charming and charismatic, with strong teamwork, collaboration, and problem-solving abilities.
Requirements:
- 1 year+ experience in a 5-star hotel or similar establishment.
- Intermediate skills using computerized reservation or table management systems.
- Advanced level English verbal and writing skills.
- College degree in hospitality is preferred.