Description
We are seeking a New Graduate Service Engineer to join our team in Tokyo, Japan. As a New Graduate Service Engineer, you will work on average 2 days per week from an HPE office.
Job Description:
The role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. You will apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity. You will integrate technical knowledge and business understanding to create solutions for customers, resolve routine in-scope technical incidents independently, and work with team members to resolve more complex incidents.
Responsibilities:
- Apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
- Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.
Education and Experience Required:
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
Knowledge and Skills:
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures).
- Conceptual understanding of IT environments.
What We Can Offer You:
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
- Unconditional Inclusion: we are unconditionally inclusive in the way we work and celebrate individual uniqueness.