Description
We are looking for a Sr Principal Product Manager, Customer Zero to serve as the connective layer between Workday on Workday (WoW)'s product managers, Product & Technology (P&T)'s engineering and product teams, and business function leaders.
The successful candidate will own the Customer Zero operating cadence, consolidate feedback, lead major internal pilots and company-wide rollouts, and represent Customer Zero in executive and customer-facing settings.
Responsibilities:
- Serve as the primary point of coordination between WoW's product managers, P&T's engineering and product teams, and business function leaders
- Own the Customer Zero operating cadence, including monthly executive updates, scorecards, and cross-functional workshops
- Consolidate feedback surfaced by WoW's product managers and business users into structured, prioritized requests for P&T
- Lead/support major internal pilots and company-wide rollouts
- Own change enablement and adoption for Customer Zero initiatives
- Act as a catalyst for change within our own team
- Design and run multi-day cross-functional workshops
- Represent Customer Zero in executive and customer-facing settings
- Lead cross-functional technology evaluations
- Communicate transparently across all three groups when product or service issues surface
Requirements:
- 12+ years of experience supporting SaaS and/or cloud-based enterprise software products at scale
- 12+ years of experience in product management
- Experience in product or program management, ideally with exposure to both technical/engineering teams and business functions
- A track record of working across multiple product-owning teams without duplicating or overriding their ownership
- Direct experience leading change enablement and adoption efforts
- Strong facilitation and executive communication skills
- Bachelor’s degree in Computer Science or related field. Master's degree highly preferred.
We offer a competitive salary range of $232,000 - $348,000 per year, depending on location, as well as a comprehensive benefits package.