Description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
As an AI Enterprise CSM, you will be responsible for supporting the relationships with Podium’s high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform.
Responsibilities:
- Serve as the primary post-sales point of contact for a variety of Enterprise business customers.
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products.
- Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.
- Help clients set performance goals and obsess over their success.
- Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects.
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Tracking cases, bugs, and ongoing projects.
- Work cross-functionally to relay product feedback.
Requirements:
- 3+ years of Enterprise Customer Success experience.
- Experience in Automotive, Home Services, or a similar industry.
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes.
- Ability to identify and highlight customer ROI and business value.
- Strong ability to think at scale while balancing customer experience outcomes.
- Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics.
Benefits:
- Work in Podium HQ in Lehi, UT, 5 days a week.
- Open and transparent culture.
- Life insurance, long and short-term disability coverage.
- Paid maternity and paternity leave.
- Fertility Benefits.
- Generous vacation time, plus three 4-day summer holiday weekends.
- Excellent medical, dental, and vision benefits.
- 401k Plan.
- Bi-annual swag drops with cool Podium gear and apparel.
- A stellar HQ (Utah) gym with local professional coaches and classes offered.
- Onsite HQ (Utah) child care center, subsidized for employees.