Description
The Sr. Manager, Enterprise Customer Success - Select role at Samsara involves managing a team of Customer Success Managers (CSMs) and enhancing and scaling the success motion for enterprise customers. The ideal candidate will have 8+ years of experience in Customer Success, account management, or consulting, and 3+ years of experience in management positions.
Responsibilities:
- Ensure ongoing success and value realization for Samsara’s enterprise customers
- Define and execute long-term strategies for the Select Customer Success team
- Find and grow the next generation of CSMs at Samsara
- Keep executives informed of progress and advocate for change when needed
- Lead from the front with a willingness to get your hands dirty
- Champion, role model, and embed Samsara’s cultural principles
- Hire, develop, and lead an inclusive, engaged, and high-performing team
Requirements:
- 8+ years in Customer Success, account management, or consulting
- 3+ years in management positions
- Experience with $1M+ ACV customers
- Experience with Enterprise SaaS
- Ability to travel within the United States for customer meetings and events (up to 25%)
- Experience in structured value delivery to achieve measurable business outcomes
- Exceptional executive stakeholder management and communications
- Proven track record of building trust and communicating effectively with stakeholders
- Solutions-focused with strong problem-solving skills and a bias for action
- Ability to think big while also executing with excellence
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Demonstrated ability to foster an inclusive team environment
- Bachelor's degree from a 4-year institution
Nice to Have:
- Led a team where each team member managed a portfolio of 8-20 accounts
- Experience using Gainsight
- Passion for going above and beyond the call of duty for customers and team members
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies
- Strong program management experience
- Strategic consulting experience
Compensation:
- Annual OTE Salary: $125,902-$169,280 USD
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans