Principal CRM Tech Lead

We are seeking a highly skilled Principal CRM Tech Lead specializing in CRM Platforms such as Veeva Vault CRM to drive technical excellence of the product – customizations, configurations, application ownership, and seamless integration across our enterprise ecosystem.

Key Responsibilities:

1. Application Ownership & Technical Leadership

• Lead the design, development, and maintenance of Veeva Vault CRM, Veeva Align, Veeva Events Management, Veeva Meeting Hub, Veeva Vault CRM myInsights field reporting, and Veeva Content Lab solutions, including configurations, customization, and integrations, ensuring performance, scalability, and security.
• Serve as a design authority, providing architectural guidance for Veeva Vault applications and integrations.
• Implement and enforce ITMS (IT Management System) controls, ensuring compliance and operational excellence.

2. Delivery Oversight & Vendor Management

• Oversee end-to-end project delivery, working with internal teams and external vendors to ensure timely, high-quality implementations.
• Manage vendor-led scrum teams, providing technical oversight and governance to align with business objectives.
• Define and enforce best practices, coding standards, and security policies across development efforts.

3. Veeva Vault & Cloud Integration Expertise

• Architect and develop scalable Veeva Vault integrations with enterprise systems using REST/SOAP APIs, Azure Integrations, MuleSoft, or other middleware platforms.
• Optimize Veeva Vault capabilities to enhance customer engagement and operational efficiency.
• Ensure seamless integration between Veeva Vault Platforms, Azure, AWS, GCP, and third-party applications.

4. Strategic Partnerships & Business Alignment

• Work closely with Product Management and key business stakeholders to translate business needs into scalable technical solutions.
• Drive alignment between engineering teams and enterprise architecture within a federated architecture model.
• Influence roadmap decisions by providing technical insights and feasibility assessments.

5. Innovation & Continuous Improvement

• Stay ahead of industry trends, emerging technologies, and Veeva Vault advancements to drive innovation.
• Implement automation, DevOps best practices, and CI/CD pipelines to accelerate development cycles.
• Foster a culture of continuous learning and mentorship within the engineering team.

Required Skills & Qualifications:

• Bachelor’s degree in engineering, computer science, information technology, or a related technical field, or equivalent experience.
• 10+ years of software engineering experience, with deep expertise in Veeva Vault Platforms (CRM, Align, VEM, VMH), Salesforce CRM.
• Strong experience with Java SDK, X-Pages, VueJs, Apex, JavaScript, and API development.
• Proven ability to design and implement Veeva Vault integrations with enterprise applications.
• Experience managing ITMS controls, security, and compliance in a regulated environment.
• Hands-on experience with cloud platforms (Azure, AWS, or GCP) and microservices architectures.
• Strong leadership, vendor management, and delivery oversight experience.
• Ability to partner effectively with Product Management and cross-functional stakeholders.
• Excellent communication skills with the ability to influence technical and business leaders.