Youth Data Support Specialist

The Youth Data Support Specialist is responsible for assisting the Youth Education Team with planning, reporting, and grant maintenance.

Responsibilities include:

• Assist with planning and tracking programs to support multiple programs within the Youth Department.
• Track new arrivals and referrals and set up case files in multiple software.
• Record accurate and timely case notes of client interactions and services provided.
• Maintain and update client information and services in the case files and in multiple software.
• Prepare program reports (quantitative and narrative) required by active funding sources.
• Compile feedback on services provided and prepare recommendations.
• Train new staff on using software for case management, case noting, and best practices for recording activities.
• Attend Youth Department activities at the IRC office and off-site to determine eligibility of clients and accurate recording of the activities.
• Identify the training needs of the team regarding compliance and case noting.
• Monitor case notes to identify needed follow-up and ensure thoroughness and completeness of documentation.
• Participate in program meetings, staff development activities, and actively engage as a team member.
• In collaboration with refugee resettlement stakeholders, support efforts that contribute to the sustainability of new and established successful program initiatives.
• Comply with all policies, procedures, and protocols of the agency.
• Other duties as assigned.

Requirements:

• High school diploma required; some university education preferred.
• Two years of experience in data entry or data analysis preferred.
• Excellent computer and organizational skills are required.
• Previous experience working with refugees or other diverse populations preferred.
• Fluency in written and spoken English; bilingual ability preferred.
• Cross-cultural understanding and strong communication skills, both written and verbal, with lived experience as refugee or immigrant or, in lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally.
• Demonstrated ability to work as a team member in a multicultural environment.
• Must have a valid driver's license, active insurance policy, and access to reliable transportation.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: $20.97/hr

Benefits:

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families