Workforce Management Lead

The Workforce Management Lead is part of a small team responsible for managing and optimising Heathrow's end-to-end workforce planning controls and governance.

This role has a strong operational focus, including the day-to-day running and maintenance of workforce planning controls. It also plays a key role in supporting the implementation of large-scale people, OD/OE programmes, as well as embedding new technologies and automation.

The successful candidate will:

• Own and evolve workforce planning controls and governance to maintain a real-time, accurate view of Heathrow's organisation
• Maintain and continuously update the organisation baseline, working with HRBPs, Reward and Data teams to ensure data accuracy
• Facilitate role change governance processes, ensuring high-quality information supports effective decision-making
• Deliver workforce planning input into the Business Planning process, including timelines, governance, reporting and alignment with Finance
• Ensure alignment between HR data, the organisation baseline and people cost models in partnership with Finance
• Drive continuous improvement, simplification and systemisation of workforce planning tools, processes and reporting, incorporating external best practice and trends
• Provide data-led insights and analysis to identify workforce trends and inform strategic workforce planning
• Support delivery of organisation design, effectiveness and large-scale people change programmes

The ideal candidate will have:

• Proven strong Excel and data skills, and some experience of (or ability to learn) data visualisation tools such as Power BI
• Personal flexibility, agility and resilience to adapt to changing organisational needs
• Strong collaboration and communication skills and the ability to build relationships across the business
• Excellent data skills and an analytical mindset, with the ability to interpret and present data in an engaging and meaningful way to various stakeholders
• Self-starting and a problem solver who can identify and develop opportunities to improve ways of working
• Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• An aptitude to be able to understand and learn new specialist workforce management tools