Winter Service Care-Coordinator

Harlow South PCN is looking for a highly motivated person to join our team as a Care Coordinator to support our additional winter service delivery.

Care Coordinators play a key role within a PCN to support patients to access the care and services they need. As part of the PCN team, Care Coordinators support proactive healthcare by contacting patients and helping them to engage with important preventative services such as screening programmes, immunisations and chronic disease monitoring. We provide support from within GP services, navigating care across health and care services. Care Coordinators also support patients to become more digitally enabled.

In this Winter Service Care-Coordinator role, you will proactively work with an identified cohort of patients to support their personalised care requirements. You will be given templates and tools to follow to help GPs identify patients in need of additional services, and actively work with patients to develop and maintain Proactive Care Plans based on their individual needs and what matters to them, and with a focus on keeping them supported, well and at home this winter. The role will provide coordination and navigation support using digital tools to help patients access appropriate services.

As part of the PCN and Primary Care team, and working with Neighbourhood teams, you will work collaboratively with internal teams and external services to maintain efficient care delivery. You will promote preventative healthcare and continuity of care, as well as providing guidance to patients, families, and carers, ensuring a patient-focused approach.

In this busy role you will need to work closely with the Coordination team to plan and prioritise own workload, using initiative while contributing effectively to the team. You will need strong IT skills, including Microsoft Office, Outlook, and Excel, to manage administrative tasks.

The Winter Service Care Coordinator will support the delivery of high-quality primary care services across Harlow South Primary Care Network, with a particular focus on proactive care, prevention and supporting patients to remain well and independent throughout the winter period.

Working as part of the PCN team, the postholder will proactively identify, contact and support patients who may benefit from additional health, wellbeing or community-based services. The role will help patients engage with preventative healthcare, develop personalised care plans and access appropriate support through GP practices, neighbourhood teams, NHS services and community organisations.

The postholder will provide care coordination, service navigation and administrative support to improve patient access, support continuity of care and help ensure that patients receive the right support at the right time. The role will also contribute to vaccination programmes, proactive care initiatives and seasonal service delivery designed to reduce avoidable pressures on health and care services.

Working collaboratively with GP practices, multidisciplinary teams and partner organisations, the Winter Service Care Coordinator will support patient-centred care through effective communication, accurate record keeping, service coordination and a commitment to delivering high-quality services across Harlow South PCN.

Job Responsibilities:

• Proactively work with patients to support their personalised care requirements
• Develop and maintain Proactive Care Plans
• Provide coordination and navigation support using digital tools
• Work collaboratively with internal teams and external services
• Promote preventative healthcare and continuity of care
• Provide guidance to patients, families, and carers
• Manage administrative tasks using Microsoft Office, Outlook, and Excel

Person Specification:

• GCSE Grade C/4 or above in English and Maths
• Excellent communication and interpersonal skills
• Good organisational skills with the ability to prioritise workload and work independently
• Confident using Microsoft Office, Outlook and digital systems
• Ability to handle sensitive and confidential information appropriately
• Ability to work effectively as part of a multidisciplinary team
• Calm, professional and patient-focused approach

Desirable Qualifications:

• Relevant qualification in administration, customer service, health, social care or a related field
• Previous experience working in a healthcare, community or public service environment