Welcome Coordinator

We are seeking a Welcome Coordinator to join our team at Oak Street Health in Elizabeth, NJ. As the first point of contact for patients and guests, you will create a positive and inclusive environment. Your responsibilities will include:

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling and rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• Floating to other centers in the region on an infrequent basis
• Other duties as assigned

To be successful in this role, you will need:

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Preferred qualifications include:

• Experience in a customer service setting
• Some college education

In terms of personal qualities, we are looking for:

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

This is a full-time position with anticipated weekly hours of 40. The typical pay range for this role is $17.00 - $34.15 per hour. We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.