Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Welcome Coordinator at Oak Street Health creates an inclusive environment for patients and makes a positive first and last impression. They perform various administrative tasks, such as scheduling patient appointments, managing phone calls, and handling administrative tasks including fax and mail distribution.
Core Responsibilities:
- Welcome patients and guests
- Conduct visit check-in and assist patients with required forms
- Collect co-pays
- Update patient information and make changes in electronic medical record platform
- Schedule/reschedule appointments within electronic medical records platform
- Manage phone lines by answering, taking messages, and conducting outbound calls as instructed
- Manage faxes in the electronic fax platform
- Maintain the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
What we're looking for?
- Strong computer skills required and basic knowledge of Google Suite
- Professional phone etiquette
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- US work authorization
Preferred Qualifications:
- Experience in customer service setting
- Some college preferred
Other Skills:
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity
- Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
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