Welcome Coordinator

The Welcome Coordinator at Oak Street Health creates an inclusive environment for patients and makes a positive first and last impression. The role involves performing administrative tasks, such as scheduling appointments, managing phone calls, and updating patient information.

Core Responsibilities:

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Requirements:

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served (where necessary)
• US work authorization

Preferred Qualifications:

• Experience in customer service setting
• Some college

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility