Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritise safety and quality in everything they do.
Job Summary: The Welcome Coordinator at Oak Street Health creates an inclusive environment for patients and visitors, making a positive first and last impression.
Responsibilities:
- Welcome patients and guests
- Conduct visit check-in and assist patients with required forms
- Collect co-pays
- Update patient information and make changes in the electronic medical record platform
- Schedule and reschedule appointments within the electronic medical records platform
- Manage phone lines by answering, taking messages, and conducting outbound calls as instructed
- Manage faxes in the electronic fax platform
- Maintain the cleanliness of the Welcome and Community Room areas
- Float to other centres in the region on an infrequent basis
- Perform other duties as assigned
Requirements:
- Strong computer skills and basic knowledge of Google Suite
- Professional phone etiquette
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served (where necessary)
- US work authorisation
Preferred Qualifications:
- Experience in a customer service setting
- Some college education
Work Schedule:
- 40 hours per week, full-time
Pay Range: $17.00 - $34.15 per hour
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs and other resources
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