Waiter - IHR

As a Waiter at Princess Cruises, you will play a key role in creating a memorable dining experience for our guests.

We are seeking a highly skilled and experienced Waiter to join our team on board one of our ships.

Key Responsibilities

• Create a comfortable and elegant atmosphere by preparing table settings and maintaining service stations to high standards
• Understand food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs
• Manage orders for assigned areas using on-board tools and technology
• Deliver food and beverages as requested, on time, in the correct service order and according to brand standards
• Ensure service procedures are followed during meal times, including clearing and cleaning tables to brand standards
• Cultivate a memorable connection with each guest by showing genuine interest during service and remaining fully engaged throughout the cruise
• Observe and identify guest preferences and adapt service accordingly, anticipating guest needs
• Understand the facilities, product and service expectations of their area and promptly rectify any deficiencies that would negatively impact the guest experience
• Utilize expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences
• Maximize wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience
• Ensure that orders are recorded promptly and accurately through the on-board POS system
• Promote Specialty Dining venues to enhance the guest dining experience and strive to exceed set targets
• Sensitively execute sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience

Skills, Knowledge & Expertise

• Minimum of three years fine dining experience as a Waiter or Restaurant Supervisor in a large hospitality setting (Luxury Hotels/Resorts)
• Minimum of one year Cruise ship experience as Waiter or in a similar role
• Good knowledge of fine dining service standards and international cuisine
• Good knowledge of wine
• Fluent in English, both verbal and written
• Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests
• Motivation to excel in all aspects of the role
• Personable communicator with excellent social skills and a warm, friendly and caring personality
• Ability to consistently surprise and delight guests throughout their cruise experience
• Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment

Benefits

• Competitive salary package
• Your own comfortable double cabin - your private space to relax and recharge
• Company-paid travel to and from the ship
• Access to exclusive areas and benefits onboard
• Vibrant recreation and welfare program designed to support your well-being and work-life balance
• Access to exceptional learning and development opportunities to grow your skills and advance your career
• Chance to travel the world, exploring exciting destinations while doing what you love
• Welcoming, inclusive, and dynamic work environment where your contributions are valued