Description
As a Visual Merchandiser at H&M Group, you will play a key role in designing the customer journey within the store.
Your main responsibilities will include:
- Providing excellent customer experiences through professional styling advice, in-depth product knowledge, and attractive store environments.
- Analyzing sales data and customer insights to establish and execute the store's visual direction.
- Planning and installing effective window displays reflecting seasonal trends and brand identity.
- Inspiring customers and encouraging purchases through mannequin styling and coordination.
- Merchandising the store according to company guidelines to create a consistent and commercial store environment.
- Supporting daily store operations and contributing to smooth customer experiences.
- Maintaining high standards of visual merchandising and providing education and coaching to colleagues.
- Ensuring all visual elements provide memorable store experiences for customers as a brand ambassador.
The ideal candidate will have:
- At least 1 year of experience in fashion retail in-store visual roles.
- Understanding of how to enhance customer experiences through visual storytelling and excellent customer service.
- Ability to execute brand VM guidelines to achieve commercial results.
- Knowledge of the latest fashion trends, silhouettes, and seasonal styling.
- Experience using KPI, sales data, and customer feedback to make informed visual merchandising decisions.
- Strong communication skills and ability to work flexibly.
- Commitment to continuous learning and personal/professional growth.
- Availability to work varied schedules including evenings, weekends, and holidays.
Benefits include:
- 25% employee discount (online and sister brands)
- Bi-annual clothing allowance
- HIP (long-term incentive program)
- Employee health check-ups
- Health support funds
- Leave and support for special occasions
- Annual leave/sick leave
- Long-service contributions for senior employees
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