Virtual Patient Educator

IQVIA is seeking a Virtual Patient Educator to join their team. The successful candidate will provide education about specific diabetes treatments and resources to help patients manage their condition and prescribed medication. The role involves one-on-one communications with enrolled patients via telephone, video platforms, email, and SMS.

Job Responsibilities:

• Work from a dedicated workspace in your primary home residence
• Have experience with direct patient interaction and support for persistence and compliance
• Demonstrate time management skills, planning and prioritization skills, and ability to multi-task
• Possess effective presentation skills and excellent interpersonal communication skills
• Be able to work independently in a fast-paced environment
• Build relationships with customers and cross-functional partners
• Be fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
• Maintain excellent documentation accuracy
• Show drive and enthusiasm for supporting patients
• Exhibit excellent listening and problem-solving skills

Schedule:

• Monday-Friday, 11:00 AM-8:00 PM ET with some schedule flexibility required based on business needs

Required Qualifications:

• Bachelor's degree and/or BSN
• 3+ years as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
• Complete understanding and application of principles, practices, and standards in diabetes care directly with patients

Preferred Qualifications:

• Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related
• Contact Center Experience using a telephony platform
• Motivational Interviewing experience
• Bilingual (fluency in Spanish and English)

The potential base pay range for this role is $102,000 - $113,000 annually.