Vice President, Business Operations

Mastercard's Corporate Technology Solutions Business Operations team is seeking a Vice President to lead a team of Site Reliability Engineers (SREs) and application operations support staff. The Vice President will be responsible for the strategy and execution of the teams, managing day-to-day platform availability, Tier 2 & 3 production support, CI/CD pipelines, customer support and integrations, platform automation, monitoring/alerting, system resiliency and scalability, and ITSM maturity.

The ideal candidate is a problem solver with a strong background in operations, application and infrastructure technologies, and design patterns. They should be curious to figure out how something works and how it can be improved through automation, AI-enabled tooling, improving availability, reducing manual toil, and continually refining processes to be more efficient.

Responsibilities:

• Hire, manage, and coach Site Reliability Engineers to deliver World Class Support for internally and externally used products
• Engage in and improve the whole lifecycle of services,from inception and design, through deployment, operations, and refinement
• Drive the automation agenda for the team , identifying high-toil, repetitive operational work and championing automation and AI-enabled tooling to eliminate it
• Support and help operate the data and AI/ML platforms that underpin internal reporting, decisioning, and back-office functions
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health
• Scale systems sustainably through mechanisms like automation and AI-assisted operations
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating
• Practice sustainable incident response and blameless postmortems
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor others, including building the team's fluency in automation and AI-enabled operational tooling

Qualifications:

• BS degree in Computer Science or related technical field involving coding
• Experience with databases (SQL and NoSQL), algorithms, data structures, scripting, pipeline management, and software design
• Knowledge of Java applications and middleware
• Experience supporting or operating data platforms and/or AI/ML systems (e.g., data pipelines, model serving, observability for AI-driven services) strongly preferred
• Demonstrated track record of driving automation to reduce manual toil and improve operational efficiency at scale
• Familiarity with applying AI-enabled tooling to operations , such as intelligent alerting, automated triage, or agentic remediation , is a plus