Vendor Governance Manager

We are seeking a Vendor Governance Manager to oversee the vendor governance for a managed service. The successful candidate will be responsible for enforcing SLAs, managing service credits, and escalating commercial breaches. They will also own the security portfolio, including tool estate, contracts, and renewal calendar.

Responsibilities:

• Own vendor governance for the managed service as a whole: performance, SLA management, escalation and commercial levers.
• Run the vendor governance forums and keep decisions and rationale traceable.
• Own oversight of platform support as it moves into the function and transitions to the OTO model.
• Hold accountability for outcomes across more than 30 vendor-operated platforms and the data fabric, while the vendor operates them.
• Own the security portfolio view across products, projects and vendor services.
• Escalate systemic vendor issues rather than managing the same failure repeatedly.
• Hold the vendor to the delivery commitments in each domain product owner's roadmap, and escalate missed milestones through the Vendor Governance Board rather than renegotiating them bilaterally.
• Bring vendor performance evidence , SLA attainment, service credit history and cost per platform , to the annual portfolio review so renewal decisions are made on evidenced delivery rather than incumbency.
• Hold the vendor relationship personally , you have no team, and your leverage is the contract, the governance forum and the evidence you bring to it.
• Support audit and regulatory evidence requests relating to vendor governance.
• Lead your team in using approved AI tools to improve productivity and ways of working, role-modelling responsible use and follow GSK's Responsible AI, privacy and security requirements.
• Hold the boundary with Procurement and Legal explicitly: this role sets the commercial requirement and the performance case, Procurement negotiates and Legal contracts.

Requirements:

• 15+ years in cyber security in a regulated environment , domain focus: portfolio-wide product governance and vendor management across all security product domains
• Operating vendor governance beneath a product management operating model , SLA regime design, service credit mechanics, escalation ladders and QBR and EBC cadence across a multi-tower managed service.
• Translating threat and risk intelligence into capability investment decisions, running the annual portfolio review with a product owner, business case and renewal decision for every tool
• Chairing the Vendor Governance Board , SLA performance, commercial management and relationship health , with automated reporting and acting as primary interface to Procurement
• Governing AI-enabled security products and vendors' use of AI , AI feature claims, data usage terms and AI risk in contracts

Preferred Qualifications:

• Product management discipline , roadmaps, adoption metrics and decommission business cases
• Portfolio analytics, licence utilisation and renewal calendar management, with dashboards and renewal alerts automated
• Product or portfolio management certification (Pragmatic Institute, MSP or equivalent)
• Regulated industry experience, including GxP
• Stakeholder management across CISO, Procurement and domain product owners