User Researcher (Ref: 24078)

We are recruiting for User Researchers to be part of our product teams at Justice Digital Data and Science (JDDS).

As a User Researcher, you will work on public services that matter, collaborating with designers, business analysts, product managers, data scientists, delivery managers, and developers to deliver world-class, user-centred services.

Your responsibilities will include:

• Planning, conducting, analysing, and communicating research
• Ensuring the inclusion of different types of users in research activities
• Effectively communicating research findings within project teams and sharing findings with other relevant stakeholders
• Working closely with product managers, designers, developers, data scientists, and engineers to turn user research findings into actions that lead to valuable product and service designs
• Contributing to building our user research and user-centred design community by developing our practice and ways of working

We offer a range of excellent benefits, including:

• A generous employer pension contribution of 28.97%
• 25 days of annual leave, increasing to 30 days once you have reached 5 years of service, plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working arrangements, including hybrid working, working part-time or compressed hours
• 10% of your working time for personal and professional development
• A £1k per person learning budget
• Compassionate maternity, adoption, and shared parental leave policies

To be considered for this role, you will need:

• Experience using research methods, primarily qualitative but ideally with some quantitative experience
• Ability to be an advocate for users, encouraging teams to engage with research insights
• Experience ensuring research and insights support the iterative development of a service/product
• Experience including different kinds of users in appropriate research activities
• Ability to build effective working relationships with a team and stakeholders
• Experience managing personal data, including following security and consent processes

The salary for this role is:

• London: £49,325 - £53,081
• National: £42,914 - £46,182