Join Leidos' TRICARE team at Camp Humphreys, S. Korea, as a TRICARE Beneficiary Services Representative (BSR) floater.

You'll provide crucial beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defence Health Agency (DHA).

Responsibilities:

Travel 25-75% of the time for multi-site coverage within the Pacific region (Guam, Japan, and South Korea)
Verify benefits and enrollment via systems like Defence Online Enrollment System (DOES) and MHS Genesis
Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines
Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
Provide basic claims status updates and support
Conduct informational sessions for events like in/out processing, maternity, and pre-separation/retirement
Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems
Assess and escalate complex issues as needed
Maintain compliance with HIPAA regulations and confidentiality
Collaborate with and support team members

Requirements:

High school diploma or GED
U.S. citizenship
Eligible for ADP IT III clearance (Non-Sensitive Position, Tier 1)
Eligible for Invited Contractor 700-19 SOFA designation for employment in South Korea
Proof of ordinary residency in the United States
Ability to travel 25-75% of the time

Essential Skills:

Preferred Qualifications:

3+ years of customer service experience
Familiarity with TRICARE Overseas Program, Defence Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
Background in U.S. military healthcare delivery, civilian managed care, medical or clinical environment, or MHS Genesis
SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor

Salary: $34,500 annually

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Skills

Required

Nice to have

TRICARE Beneficiary Services Representative (BSR) FLOATER

Skills