Telehealth Outreach Agent

The Telehealth Outreach Agent is responsible for engaging patients to understand their needs, addressing concerns, and encouraging participation in virtual health programs and services provided by CWMG.

Key Responsibilities:

• Actively listen to patients to understand their needs, concerns, and barriers
• Clearly communicate program and service benefits to educate and influence patient decisions
• Demonstrate empathy and understanding in patient interactions
• Professionally handle objections, providing accurate information to address concerns and promote program participation
• Build and maintain trusting relationships to support ongoing patient engagement
• Maintain comprehensive knowledge of products, services, and compliance requirements
• Adapt communication style to suit individual patient preferences
• Identify and address barriers using effective problem-solving skills to facilitate patient conversion and retention
• Persistently and professionally follow up with patients as needed
• Exhibit patience and resilience when faced with challenges or resistance
• Uphold ethical standards and respect patient autonomy in all persuasive efforts

Technical Requirements: Candidates must be proficient in electronic health record (EHR) systems and customer relationship management (CRM) platforms for accurate documentation and patient engagement tracking. Familiarity with telehealth platforms, secure messaging, and office productivity tools such as Microsoft Office Suite are required. The ability to quickly learn and utilise new technologies relevant to patient outreach and compliance is essential.

Qualifications:

• At least 2 years of experience in patient engagement, healthcare outreach, or a related field
• Excellent verbal and written communication skills
• Demonstrated ability to manage challenging conversations with empathy and professionalism
• Proven track record of building relationships and influencing others while ensuring compliance
• Ability to adapt to evolving priorities and patient needs
• Strong commitment to ethical standards and regulatory compliance

Scheduled Weekly Hours: 40

Pay Range: $45,000 - $60,900 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family.