Telecare Officer

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

The Telecare Officer (OT) role sits within the Adult Social Care division, specifically within the Occupational Therapy and Sensory service. We are a forward-thinking and innovative service committed to enabling independence and supporting residents to live safely in their own homes.

Responsibilities of the Role

As a Telecare Officer (OT), you will act as the lead for TeleCare and be responsible for establishing and running a new in-house Telecare assessment service. Your key responsibilities include:

• Developing the TeleCare service: Designing and delivering training interventions for staff and carers, and ensuring practitioners understand the role of assistive technology to support health prevention and personalization.
• Improving the quality of assessments: Reviewing complex requisition requests, providing clinical guidance to practitioners, and implementing activities to enhance assessment quality.
• Supporting emergency hospital discharge: Facilitating safe hospital discharges by coordinating the installation of essential TeleCare equipment at short notice.
• Performance and monitoring: Monitoring service performance against benchmarks, managing data accurately on internal systems (e.g., Mosaic, ELMS2), and reporting progress to senior managers.
• Supervision: Providing effective supervision to the Telecare Co-ordinator.

Requirements of the Role

To be successful in this role, you should possess:

• Qualifications: A UK state-registered degree in Occupational Therapy and a current Enhanced Criminal Records Bureau assessment.
• Technical Experience: Significant experience in carrying out effective OT assessments for disabled people, developing/running TeleCare services, and installing basic TeleCare equipment.
• Skills: Strong ability to plan and deliver effective training, facilitated sessions, and small group events. Ability to create work plans, supervise staff, and manage performance.
• Knowledge: Expert knowledge of the aims of TeleCare, assistive technology, the social model of disability, and relevant legislation such as The Care Act 2014.
• Communication & Effectiveness: Excellent communication skills, the ability to work under your own initiative, and the ability to prioritize work effectively in a fast-paced environment.
• IT Proficiency: Working knowledge of typical IT tools including database, word processing, and email, and information management systems.