Technical Systems Engineer

The Commerce Quote to Order team at Cisco enables the company's go-to-market strategy with a commercial platform focusing on hardware, software subscription, and services through data-driven solutions.

As a Technical Systems Engineer with Commerce Product Management & Engineering, you will be responsible for platform operations and lead the reliability, performance, and operational excellence of the Cisco Commerce Platform.

Your responsibilities will include:

• Driving end-to-end platform availability, reliability, and resilience across core commerce platforms
• Participating in production incidents, coordinating multi-functional triage calls, performing rapid root-cause isolation, and implementing recovery actions
• Ensuring operational readiness, load resilience, and enhanced support coverage for critical business events, high-volume booking periods, and fiscal quarter-end cutovers
• Investigating complex multi-tier transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends (Apache Kafka)
• Leveraging APM and log aggregation tools (e.g., Splunk, AppDynamics) to derive relevant insights and platform improvements
• Developing automated health checks, anomaly detection routines, and self-healing automation scripts to remediate operational issues before they impact end users
• Ensuring timely and effective resolution of issues while maintaining a high level of customer satisfaction
• Documenting processes, resolutions, and recurring issues for knowledge management and training purposes

The minimum qualifications for this role are:

• Bachelor's degree in Engineering with 6-7 years of significant professional experience
• 6+ years in Platform Operations, Site Reliability Engineering (SRE), Technical Systems Support, or Production Infrastructure Engineering
• 5+ years of operational experience supporting high-volume enterprise commerce platforms
• Deep understanding of microservices architecture, RESTful APIs, API Gateways, and event-driven architecture (Apache Kafka, JMS)
• Scripting & Automation: Strong Python scripting skills for automation, synthetic monitoring, and system integration
• Experience with AI to correlate events, transactions, and generate insights for operational process and efficiency improvements

Preferred qualifications include:

• Excellent English interpersonal skills to collaborate successfully with global teams
• Strong Analytical and problem-solving skills
• Familiarity with Cisco Commerce architectures (e.g., CCW, CCW-R, Enterprise Agreement Workspaces etc.)