Description
This Technical Support Engineer L2 – Switching role is part of HPE's Technical Assistance Centre (TAC) for HPE Networking. You will primarily work from an HPE office in Bengaluru, Karnataka, India.
As a Technical Support Engineer, you will work in a highly dynamic and technical environment with a relentless focus on delivering remarkable customer experience. Your key responsibilities will include:
- Demonstrating ownership of customer-reported issues until resolution
- Understanding customer's impact, prioritizing, and communicating effectively between various stakeholders
- Contributing to new product/feature readiness, knowledge creation, quality/continuous improvement initiatives, and training/mentoring activities
- Being a team player, flexible to work on weekends/holidays as per business requirements
To be successful in this role, you will need:
- Excellent verbal and written communication, presentation, and customer handling skills
- Ability to logically troubleshoot complex and high-impact problems
- Self-learner with appetite for continuous development
- In-depth knowledge of switching technology, IP and related protocols, IP routing protocols, and multicast-related protocols
- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered an added advantage
Preferred work experience includes:
- Technical support experience supporting critical network infrastructures of enterprise/telecom or cloud customers
- Troubleshooting complex networking in routing/switching domain
- Experience in working with product development/engineering teams to resolve customer-reported issues
- Proven track record of implementing automation technologies
- Network design and implementation experience in datacenters would be a plus
HPE offers a comprehensive suite of benefits that support physical, financial, and emotional well-being, invests in career development, and promotes unconditional inclusion.
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