Description
About the Role:
Cloudflare is seeking a Technical Support Engineer to join our team PAYGO in Lisbon, Portugal. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.
Responsibilities:
- Provide support on our Application Performance and Developer Platform products
- Work with customers to solve technical support issues
- Collaborate with the Technical Operations team to resolve complex problems
- Take ownership and ensure customer issues are solved
- Drive cases to completion
Requirements:
- Experience working in a customer-facing role
- Familiarity with Developer Platform products
- Experience solving HTTP, DNS, SSL, Cache, and other networking-related problems
- Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
- Comfortable communicating through various support channels (emails, live chats, phone calls, virtual meetings)
Nice to Have:
- Fluency in German, Japanese, French, Spanish, Portuguese, or Mandarin
- Familiarity with Cloudflare and active site using our platform
- Experience with Nginx, Apache, IIS, or other web servers
- Knowledge of DNS/CDN, Cache/SSL/Cloudflare Workers
- Experience with PostgreSQL, MySQL, MS SQL, or other database servers
- Experience with Cloudflare Workers and/or JavaScript
- Experience with video encoding and streaming solutions
Compensation:
- Estimated annual salary of €28,000-39,000 for Portugal-based hires
- Eligible to participate in Cloudflare's equity plan
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