Technical Solutions Engineer

Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Technical Solutions Engineering (TSE) team supports developers who use Stripe and champions developer experience as central to our users’ overall experience. TSE interacts directly with developers more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world can launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems.

As a Technical Solutions Engineer, you will understand the fundamentals of programming incredibly well and eagerly familiarize yourself with others’ code. You’ll explain technical concepts about Stripe’s products, build and debug integrations with developers, and produce and improve guides that help our users solve problems and succeed with Stripe. You’ll interact with developers of all skill levels through a variety of channels.

Responsibilities:

• Communicate with external developers and help them build applications using Stripe’s infrastructure across programming languages and frameworks, including Java, Python, Ruby, PHP, Go, Node.js, .NET, React, React Native, Swift, Objective-C, Kotlin, and Java for Android
• Unblock external developers facing complex integration challenges through email, ticketing software, issue trackers, developer community platforms, and real-time chat
• Develop and maintain internal and external documentation, examples, integration demos, and code snippets that demonstrate usage patterns for Stripe’s infrastructure
• Identify points of friction developers encounter and collaborate with engineering teams to improve Stripe products, including participating in their regular planning sessions, design reviews, and development meetings
• Develop and maintain internal support tools for TSE and Stripe Support more broadly, such as a retrieval-augmented generation copilot powered by a large language model or a tool that explains invoices
• Act as a developer advocate and educational resource within Stripe by regularly creating training for non-developers and responding to product integration questions in real time

Minimum requirements:

• At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences
• Direct experience explaining technical concepts and comfort explaining how Stripe works to both technical and non-technical audiences
• Ability to write clean code in multiple programming languages and read code that may be less well structured
• Ability to support users during working hours in your region. This may occasionally include weekend coverage to monitor and support critical infrastructure, given the team’s knowledge of Stripe’s products and active integrations. The team is largely remote, and we support working arrangements that accommodate family care and other needs.

Preferred qualifications:

• Enjoyment of writing clearly and quickly
• General software engineering skills, with an understanding that new languages and frameworks can be learned when the underlying concepts are understood
• Experience teaching or coaching developers
• Excellent spoken and written English, with the ability to confidently explain technical concepts, troubleshoot issues, and answer customer questions in Mandarin over video calls.
• Comfort working with substantial autonomy and limited supervision
• A degree in computer science, software engineering, computer engineering, or a related analytical field of study