Description
MongoDB Technical Services partners with customers to help them successfully run MongoDB in production.
The Role: MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB ecosystem problems.
Responsibilities:
- Diagnose problems across application, database, network, storage, and infrastructure layers using logs, metrics, traces, query plans, and other diagnostic evidence
- Advise customers and prospects on data architecture, query performance, and practical ways to meet their performance and cost goals
- Be a trusted technical voice throughout evaluation and adoption, communicating trade-offs clearly to engineers and other stakeholders
- Bring customer feedback, recurring issues, and product gaps to Product and Engineering, and help turn those signals into improvements
Requirements:
- 5+ years of proven experience
- Strong technical experience in more than one of the following areas:
- Strong SQL and hands-on experience diagnosing analytical database workloads
- Hands-on experience working with databases
- Lead customers through production incidents end-to-end
- Practical systems troubleshooting experience across Linux or comparable operating systems
- Troubleshoot and improve the ecosystem around the database
- Ability to design or assess customer workload evaluations and benchmarks
- Guide customer migrations and onboarding
- Strong written and verbal communication, customer empathy, and ownership through to resolution
Nice to Have:
- Scripting or automation with Python or Bash
- Familiarity with cloud data platforms and object storage
- Experience with analytical databases or data warehouses
- Experience supporting database migrations, production operations, or customer-facing technical support
Success Measures:
- In 3 months, build working knowledge of the platform, tools, support processes, and customer workloads
- In 6 months, be comfortable working frontline with customers and complete the MongoDB Certified DBA Associate exam
- In 12 months, gain expertise to be part of a technical experts group within the MongoDB ecosystem
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