Technical Consultant, Strategic

Technical Consultants work on the frontlines to establish partnerships with Ramp customers, acting as liaisons between customers and internal technical teams.

You'll partner with Customer Activation & Account Management teams to identify, prioritize, and build financial solutions for new and existing customers.

As a technical and financial subject matter expert, you'll design solutions addressing customer needs through Ramp and partner integrations.

Key responsibilities:

• Act as a technical advisor to customers and Ramp's internal teams
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions
• Collaborate with onboarding specialists and implementation leads to support technical workstreams
• Work with customers to problem-solve technical hurdles and propose effective product implementations
• Participate in technical discovery to understand customer systems and workflows
• Be a subject matter expert across HRIS and Accounting integration partners
• Troubleshoot integration blockers and guide customers through complex configuration decisions
• Contribute to internal documentation and tooling that scales Ramp's ability to support integration use cases
• Influence Ramp's product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

Requirements:

• Bachelor's degree in computer science, engineering, finance, business, or a related field
• 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role
• Familiarity with ERP systems and finance/accounting workflows
• Comfort working with APIs, integration logic, and system architecture
• Strong communication skills
• Collaborative mindset and ability to work cross-functionally
• Exceptional organization and problem-solving skills

Benefits:

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage in the US
• 401(k) with employer match
• Fertility HRA
• Parental leave
• Pet insurance
• In-office perks