Technical Architect - Customer Communications Ecosystem

We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

Join a team of architects driving the modernization of CVS Health’s enterprise customer communications ecosystem. This role will help define and enable the platforms that support high-volume outbound communications across CVS Health businesses, connecting marketing, customer data, consent, identity, integration, and cloud capabilities.

Key Responsibilities

• Enterprise Architecture Strategy: Define the target-state architecture and multi-year roadmap for CVS Health’s customer communications and marketing technology ecosystem.
• Solution and Platform Architecture: Architect scalable platforms and solutions across customer communications, campaign and journey management, personalization, customer data, consent, preferences, and message archival capabilities.
• Platform Modernization: Help guide the evolution of an ecosystem currently centered on Adobe technologies while evaluating and enabling future capabilities across Adobe, Salesforce, and other strategic platforms.
• Integration Architecture: Design API-led, event-driven, and data-driven integrations connecting customer communication platforms with enterprise data, identity, cloud, and business applications.
• Technical Solution Design: Translate business capabilities into implementable technical designs, including integration logic, APIs, data elements, data relationships, database structures, and system dependencies.
• Messaging Enablement: Architect the capabilities required to enable and expand outbound communication channels, including email, SMS, RCS, push notifications, and emerging customer engagement channels.
• Consent and Compliance Architecture: Embed customer consent, communication preferences, regulatory controls, suppression requirements, and message archival capabilities into the platform architecture.
• Data Architecture: Design and evaluate customer data flows, consent and preference models, identity relationships, message records, and high-volume data-processing patterns supporting enterprise customer communications.
• Cloud and Infrastructure Architecture: Guide the design of applications, integrations, and supporting infrastructure within GCP and the broader enterprise technology ecosystem.
• Vendor and Build-vs-Buy Strategy: Lead technical vendor assessments, proofs of concept, RFP support, and build-versus-buy decisions across customer communications, marketing technology, consent management, and related platforms.
• Architecture Governance: Establish reference architectures, standards, reusable patterns, and design principles.
• Delivery Partnership: Guide solution architects and engineering teams through design, implementation, integration, and deployment activities.
• Executive Stakeholder Engagement: Present architectural recommendations, trade-offs, risks, and investment options to senior business and technology leaders.
• AI and Automation: Evaluate AI and machine learning use cases within customer communications, including next-best action, audience intelligence, personalization, and content generation.

Required Qualifications

• 10+ years of technology experience, including 5+ years in enterprise, platform, or solution architecture roles.
• Demonstrated experience architecting large-scale software platforms, including applications, cloud infrastructure, integrations, APIs, and complex data flows.
• Experience operating across both enterprise and solution architecture.
• Hands-on architecture experience within customer communications, marketing technology, customer engagement platforms, or a closely related domain.
• Experience with Salesforce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Experience Platform, or comparable enterprise customer engagement technologies.
• Strong understanding of integration patterns and technologies, including REST APIs, event-driven architecture, messaging platforms, JSON, streaming technologies, and enterprise integration frameworks.
• Experience designing, implementing, or enabling cloud-based applications and infrastructure, preferably within GCP.
• Strong understanding of data architecture fundamentals, including data models, database design, identity resolution, primary keys, customer records, and high-volume data ecosystems.
• Working knowledge of customer consent, communication preferences, privacy requirements, message retention, and compliance considerations associated with outbound customer communications.
• Ability to guide engineering teams through complex technical designs without serving as the primary software developer.
• Experience evaluating enterprise technology vendors and supporting proofs of concept, RFPs, technical due diligence, and build-versus-buy decisions.
• Excellent communication and influencing skills, including the ability to translate business requirements into scalable technical architectures and explain trade-offs to senior leaders.

Preferred Qualifications

• Experience architecting enterprise messaging or customer communication platforms supporting email, SMS, RCS, push notifications, or similar outbound engagement channels.
• Salesforce architecture experience across Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud, or related customer engagement platforms.
• Experience with Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, or other Adobe Experience Cloud technologies.
• Experience designing consent management, customer preference, communication suppression, or message archival capabilities.
• Experience working with terabyte-scale customer, messaging, or transactional data environments.
• Experience in healthcare, retail, financial services, telecommunications, or other regulated, high-volume consumer industries.
• Experience working across multiple business units and technology domains within large enterprise environments.
• Familiarity with compliance and privacy regulations including TCPA, CAN-SPAM, CCPA/CPRA, and GDPR.
• Experience with architecture frameworks and modeling practices such as TOGAF, ArchiMate, Visio, or Lucidchart.
• Cloud, Salesforce, Adobe, or enterprise architecture certifications.
• Experience working within Agile and product-oriented delivery organizations.

Education

• Bachelor's degree in a technical field or equivalent experience required; Master's degree preferred.

Why Join CVS Health?

This is a unique opportunity to shape the platforms that power customer communications across one of the largest and most complex healthcare organizations in the country.

Pay Range

The typical pay range for this role is: $106,605.00 - $260,590.00