Description
Job Overview
As a Technical Account Manager, Billing at Stripe, you will strategically support Stripe's billing user segment consisting of complex and high-growth billing companies.
Responsibilities
- Provide a gold standard experience to your assigned accounts' key stakeholders.
- Work with the wider Operations team to enable a gold standard experience across teams interacting with users.
- Foster long-term user relationships that grow loyalty to Stripe and its products.
- Work cross-functionally to provide and implement operational solutions on various subjects.
- Lead user-facing meetings and collaborate on the design of support offerings.
- Create user-facing content for long-term solutions.
- Partner with other Technical Account Managers to deliver differentiated technical support.
- Engage in frequent on-site visits with billing users to deepen relationships and deliver strategic guidance.
- Drive publication of user case studies.
Requirements
- 10+ years of experience in enterprise-level client-facing work.
- Demonstrated expertise supporting billing companies and technical challenges.
- Strong product sense and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to lead complex integration conversations.
- Familiarity with APIs and SQL.
- Proficient in technical troubleshooting and client relationship management.
Preferred Qualifications
- Operations-savvy mindset.
- Experience in small to medium scale project management.
- Strong organizational skills.
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL.
- Experience in the payments industry.
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