Description
Braze is seeking a Technical Account Manager to own the ongoing technical relationship with customers in their portfolio. The successful candidate will collaborate with the Customer Success and wider account teams to define the Braze technology strategy for customers who have purchased the TAM premium service offering.
Responsibilities:
- Own the technical relationship for assigned accounts and drive technical adoption and value
- Help customers instrument Braze across their stack and refine instrumentation over time
- Facilitate conversations with customers to understand their needs and recommend solutions
- Support and advocate for customer inquiries and requests
- Empower customer product and engineering teams to use Braze independently and efficiently
- Adopt governance practices and drive progress against key technical work streams
- Instill best practices and engineering excellence amongst the customer portfolio
Requirements:
- 3-5 years client-facing experience as a TAM or in a related technical area
- 3+ years of technical experience in managing complex customer environments
- Excellent communication and problem-solving skills
- Ability to maintain productivity and work effectively under pressure
- Bilingual skills beyond English are welcome
Benefits:
- Competitive compensation and equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans
- Family services and professional development opportunities
- A curated in-office employee experience and opportunities to give back to the community
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