Systems Analyst

Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Systems Analyst, you will play a crucial role as the primary technical and functional support expert for enterprise applications (including the Warehouse Management System (WMS), Oracle Source-to-Pay, and Microsoft 365 services) for the supply chain team on the GSE&SC+ program.

Key Responsibilities

• Serve as the primary point of contact (POC) for the Warehouse Management System (WMS), providing day-to-day functional and technical support to business users.
• Perform Tier 1 troubleshooting of system, workflow, and configuration issues across multiple enterprise applications.
• Collaborate with stakeholders, development teams, and infrastructure teams to identify root causes and implement long-term solutions.
• Manage user permissions for various enterprise applications including Azure Active Directory, on-prem Active Directory, the warehouse management system, and Appian Business Orchestration and Automation Technologies application.
• Ensure compliance with security and governance policies for identity and access management.
• Translate business requirements into technical reporting specifications and deliver accurate performance reports.
• Lead manual regression testing efforts for web applications and system enhancements.
• Validate system changes and coordinate with development teams to support release cycles and bug fixes.
• Develop and maintain PL/SQL queries for operational reporting and application management.
• Run SQL queries to investigate data issues, validate datasets, and support reporting needs.
• Develop and modify custom SQL queries to support system testing, troubleshooting, and analytics.
• Maintain and build paginated reports using Microsoft Report Builder.
• Deploy, configure, and manage reports on Power BI Report Server, including folder security, subscriptions, data source management, and scheduled refreshes.
• Ensure compliance with corporate IT quality, security, and governance standards.
• Maintain documentation for system configurations, procedures, and support runbooks.
• Document technical activities, incidents, and resolutions clearly in ServiceNow.
• Act as a liaison between program teams, development teams, and technical infrastructure groups.
• Provide training and guidance to business users on systems, processes, and IT best practices.

Preferred Qualifications

• Bachelor’s degree in information technology, Computer Information Systems, or a related field.
• 1+ years of experience in application support, or IT operations.
• Experience with Warehouse Management System processes and workflows. Specifically, Blue Yonder WMS application.
• Experience with Procurement applications and workflows. Specifically, Oracle Source-To-Pay application.
• Experience with Microsoft 365, Azure AD, and Active Directory.
• Progressing toward proficiency in SQL for analysis, troubleshooting, and validation.
• Experience performing manual regression testing.
• Strong understanding of IT governance, access management, and compliance standards.
• Experience with ServiceNow or similar tools.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and documentation skills.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Paid parental, military, bereavement, and jury duty leave.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.