Store Manager (Kuala Lumpur) - Pipeline Hiring

As the Store Manager, you are responsible for the overall performance of an individual store. You lead a team of people to ensure the store is run efficiently, securing both direct and indirect customer service to maximise profit.

Key responsibilities:

• Lead and grow your Management Team to drive business growth, guiding them through the employee life cycle.
• Co-create strategies with Floor Managers and Visual teams to increase performance and maximise profit.
• Contribute to the Area Team's sales strategy, providing feedback on figures and allocation.
• Report to the Area Manager.
• Plan turnover and hours with your Floor Managers to secure effective schedule planning.
• Oversee the implementation of the commercial plan into the store experience plan, adapting to local customer needs.
• Provide constructive feedback to the Management Team.
• Monitor and control variable costs, working with the COR and team to avoid stock loss.
• Ensure a safe working environment for customers and staff, respecting legal requirements.
• Supervise with the COR to ensure compliance with banking and audit guidelines.
• Collaborate with the H&M support office on country specifics, security, payroll, and facilities.

Requirements:

• Plan, communicate, and implement long-term strategies for your store regarding turnover, KPIs, and staff levels.
• Organise store routines efficiently.
• Analyse sales figures, selling reports, and KPIs to create actions for business needs.
• Evaluate service results and develop actions to increase service experience.
• Support budget forecasts and selling targets.
• Ensure Sales Advisors and Managers receive appropriate training.
• Secure succession planning by identifying future talents.
• Act as a customer service role model.
• Review and manage employee performance regularly and fairly.

Benefits:

• 25% staff discount across all H&M Group brands.
• Clothing Allowance.
• Annual Leave.
• Development Opportunities.
• H&M Incentive Program (HIP).