Description
As the Store Manager at H&M Group, you will take full ownership of your store's performance, focusing on creating exceptional customer experiences that drive sales and profitability.
Your leadership will guide, inspire, and empower your team to deliver operational excellence and outstanding service.
Key responsibilities include:
- Driving exceptional customer service by guiding the store team to deliver personalized styling advice and expert product knowledge
- Interpreting sales data to drive performance and taking ownership of the store's commercial success
- Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
- Managing recruitment processes and ensuring effective onboarding and training for all new team members
- Identifying high-potential individuals and creating tailored development plans to support their career growth
- Managing all aspects of store operations, including compliance and visual merchandising
- Fostering a positive, inclusive, and motivating work environment where people thrive
Qualifications required:
- Customer-focused mindset with a proven track record of leveraging customer feedback to inform business decisions and drive performance
- Strong commercial awareness and understanding of the retail landscape
- Proven ability to lead teams in fast-paced retail environments
- Excellent communication and coaching skills
- Adaptability and flexibility in response to shifting priorities
- Strong understanding of store operations and compliance
Benefits include:
- 25% staff discount across all H&M Group brands
- H&M Incentive Program (HIP)
- Annual leave
- Birthday leave
- Clothing allowance
- Medical insurance
- 13th month bonus
- Additional incentive scheme
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