Description
The Mercure Paris Opéra Grands Boulevards, a 52-room hotel with a jazz atmosphere located in the heart of the Grands Boulevards, is seeking a 2-month Intern in Reception.
As an intern, you will be part of a friendly and involved team. Your main responsibilities will include:
- Welcoming clients upon arrival with kindness and attention
- Contributing to client loyalty through warm and personalized relationships
- Anticipating and addressing client needs
- Handling emails
- Promoting the hotel's image
- Supporting brand and group projects and identity initiatives
- Showcasing hotel services to optimize sales
- Managing phone calls and taking reservations
- Restocking welcome products in Privileges rooms
Requirements:
- Hospitality studies
- Good knowledge of Microsoft Office (Word, PowerPoint, Excel)
- Fluency in French and English, both written and spoken
- A third language would be an asset
- Strong interpersonal skills, sense of welcome and service
- Motivation and team spirit
- Listening and anticipation skills
- Good presentation and elocution skills
- Dynamism
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