Staff Product Analyst, Marketplace

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.

As a Staff Product Analyst, Marketplace at Relay, you'll decide which Marketplace problems are real and which only look real, before anyone builds a fix. You'll design how Marketplace decides: which signals count, and what good looks like for booking, matching and pay. You'll tell the squad lead what to change and what to stop, and get a decision.

Responsibilities:

• Decide which Marketplace problems are real and which only look real, before anyone builds a fix.
• Design how Marketplace decides: which signals count, and what good looks like for booking, matching and pay.
• Tell the squad lead what to change and what to stop, and get a decision.
• Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
• Go and look when the data and the street disagree: the sort centre, the van, the shop.
• Get the missing data built, and prove whether each change worked. In a year, Marketplace's booking and pay decisions run on a system you designed.

Requirements:

• Have owned the decisions a matching, pricing or incentive model fed, in a two-sided marketplace or gig platform, rather than building the model itself.
• Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
• Can trace why drivers or couriers stop booking or cancel, and can read the experiments behind a pricing or incentive change, including when a clean test isn't possible.
• Have been through real change, such as a pivot, fast growth or a new market, and rebuilt something because of it.
• Are hands-on and fluent in SQL, with or without AI, and happy to build their own analysis apps, monitors and alerts.
• Would rather ship a working answer this week than a perfect one next quarter. No logistics experience needed, just the appetite to learn a physical operation fast.

Benefits: No benefits mentioned.

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.