SSA Visits Booking (Ref: 24149)

This is an administrative job in an establishment.

The job holder will process all visits applications and bookings in a timely and professional manner, maximising the number of visits booked per session, so that all prisoners are able to use their allocation of Visiting Orders.

Responsibilities, Activities and Duties

• Be the first point of contact for families/friends of prisoners and official visitors, including solicitors, Police, Probation, etc., and inform them of all visiting procedures for the establishment.
• Receive telephone calls and emails from visitors booking a time/date to visit, allow the visit to be entered onto the booking system, send out visiting orders, and ensure these are valid at the time of booking.
• Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard, and visits centre.
• Ensure that public protection and security information is kept up to date and relevant on the booking system.
• Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors.
• Undertake initial work to arrange visits for disabled visitors and special circumstance visits, e.g., bereavement.
• Provide information to outside agencies when requested, such as assisted prison visits scheme.
• Undertake other administrative tasks, including providing administrative assistance, maintaining accurate filing systems, responding to queries, and operating the switchboard.

Benefits

Alongside your salary of £30,627, HM Prison & Probation Service contributes £8,872 towards you being a member of the Civil Service Defined Benefit Pension scheme.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work-life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance