Sr. Staff Software Development Engineer

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

We are looking for a Sr. Staff Reliability Engineer to join our team. This is a Hybrid role in Bangalore, reporting to the Sr. Director, Software Development Engineering in the Engineering department. This unique and challenging position bridges software design engineering and test engineering to design, develop, and deploy wide-reaching tools and frameworks that automatically verify product quality at scale.

Role Expectations

• You will be performing deep troubleshooting across OS, networking, and distributed systems (performance analysis, packet captures, core dumps where applicable), and codify learnings into standardized diagnostic playbooks, automation, tests, and product instrumentation improvements for the Zero Trust Branch platform.
• You will be developing AI-based solutions and supportability tools focusing on Internal detection and reduction of the triaging time.
• You will be part of a passionate engineering team driving the solutions towards providing reliable cloud security for the customers.

Success Profile

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback,knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

Minimum Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.
• 5+ years of experience in Software development, Software Sustenance engineering or Customer Escalation engineering teams.
• Proficient in programming languages and OS - Python, Go, Linux.
• Hands-on experience in network security products and have good technical knowledge on technologies like Routing, Switching, DHCP, DNS, and Networking security.
• Have strong interest in troubleshooting and problem solving for complex customer issues.

Preferred Qualifications

• Experience implementing AIOps, AI-driven predictive scaling, or automated anomaly detection to optimize cloud infrastructure performance and reliability.
• Experienced in the culture of customer/cloud reliability engineering in comparable technology environments.
• Experience with Agentic AI-based workflows and LLM frameworks will be a plus.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!