Sr. Business Analyst

Salesforce is seeking an experienced Sr. Business Analyst to manage large scale projects and initiatives involving their internal Quote to Cash operations.

Core Responsibilities & Scope

• Represent Quote to Cash Operations team on large scale internal projects
• Create and maintain project plans
• Provide status updates to leadership and maintain issue logs and project risks
• Provide guidance to IT on building system enhancements
• Act as a subject matter expert for Salesforce internal Quote to Cash systems and process
• Develop, document and maintain a repository of Quote to Cash business rules and process flows
• Work with internal users to obtain feedback on improving systems and working with IT to deliver requests
• Work with training specialist to create training collateral related to policy and process changes

Minimum Requirements

• 5+ years of experience related to CPQ and Order Management Systems
• 3+ years of project management experience
• 3+ years of experience with Salesforce products
• Working knowledge of lucid charts or other process documentation software
• Working knowledge of smart sheets or other project management software
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Extreme attention to detail
• Thrive in a team environment
• Demonstrate initiative
• Ability to work independently