Solutions Architect Associate

Major retailers are tightening their supplier compliance requirements, and small to mid-market companies often struggle to keep up. As a Solutions Architect Associate at Cleo Communications US, LLC, you will be the technical owner of the sales cycle for these customers, working on defined, repeatable use cases such as trading partner compliance, EDI onboarding, and standard B2B supply chain connectivity.

You will work directly with the Sales team to run discovery, scope the solution, deliver demos or POCs, and hand off to Customer Success and Professional Services. Your goal is to explain EDI and supply chain requirements clearly to business owners and IT managers, drawing on expertise across the team and organization, and using AI and other tools to produce better outcomes.

Essential Duties & Responsibilities

• Own the technical side of the sales cycle for standard use cases
• Conduct discovery sessions with prospective and existing customers to gather business and technology requirements
• Explain the business case for Cleo to business owners, IT managers, and operations leads
• Recommend and scope standard integration patterns for each prospect's ERP or accounting system and trading partner requirements
• Demonstrate the value of Cleo solutions through presentations and demonstrations
• Complete technical sections of RFI/RFPs and security questionnaires
• Explain Cleo's AI capabilities accurately in customer conversations
• Apply AI tools across the sales cycle and in day-to-day work
• Manage a high volume of concurrent opportunities with short cycle times
• Recognize when an opportunity falls outside standard patterns and flag it to Sales and Solutions leadership
• Collaborate with Product Management to provide voice-of-the-customer feedback
• Partner with Customer Success and Professional Services for smooth technical handoffs
• Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks

Supply Chain Fluency This role requires working knowledge of supply chains, trading partner compliance programs, and common systems of record.

AI Fluency Competencies The role involves using AI tools daily for discovery prep, call summaries, demo and POC builds, and customer documentation. You will also explain Cleo's AI-powered capabilities accurately to technical and business audiences.

Prerequisites

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field
• 2+ years in a pre-sales, solutions engineering, implementation, technical support, or other customer-facing technical role
• Working knowledge of EDI (X12 or EDIFACT) and common B2B protocols
• Understanding of core supply chain processes
• Working knowledge of REST/SOAP APIs and JSON/XML data structures
• Demonstrated ability to run discovery calls, demonstrations, and POCs independently
• Comfort using AI tools in daily work and explaining AI-powered product capabilities

Nice to Have

• Hands-on experience with AI/ML-powered SaaS features
• Familiarity with systems common at small and mid-market companies

What We Offer

• Compensation: $75,000 to $85,000 + Bonus potential
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Hybrid work environment
• Accelerated title and salary growth potential