Description
As a Senior Software Engineer in the Contact Automation team at Wise, you will play a pivotal role in shaping the future of customer support.
You will be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant.
This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and operational efficiency.
Responsibilities
- Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant.
- Take ownership of intent detection systems, contact processing pipelines, and routing logic.
- Innovate with AI: Design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively.
- Integrate & Orchestrate: Lead and manage technical integration with third-party AI Agent vendors.
- Scale & Optimize: Continuously improve performance, reliability, and scalability of the automation platform.
- Collaborate for Impact: Work closely with content designers to implement and refine automated conversational flows.
- Mentor: Provide technical guidance and mentorship to other engineers.
How We Work
- Agile & Collaborative: Close collaboration between engineers, product managers, content designers, analysts, and data scientists.
- Cross-Functional Teams: Work alongside talented individuals to design, build, and iterate on solutions.
- International Presence: Distributed team across Budapest, New York, and London offices.
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