Social Driver of Health Coordinator

This is an exciting opportunity to join the Primary Children's Outpatient Specialty Team as a Social Driver of Health Coordinator. You will support patients and families seen in the Diabetes Clinic, assessing their social drivers of health needs and connecting them with resources.

Responsibilities

• Serve as a liaison between the department and external organisations or individuals, including payers, physicians, post-acute agencies, patients, and patient representatives.
• Receive and prioritise requests, transmit clinical information for service authorisations, and communicate with care managers, utilisation review RNs, revenue cycle, and payers as needed.
• Monitor the status of referrals and maintain ongoing communication.
• Request and retrieve medical records from Health Information Management for retrospective utilisation review or quality assurance.
• Deliver routine regulatory notices to patients within the required timeframes, ensuring proper documentation.
• Perform clerical tasks to support care management services, including preparing and printing reports, scheduling appointments, and distributing requests.
• Support advanced care planning by delivering advance directive information and notarising documents upon request.
• Support a compliant patient choice process by ensuring provider lists are current and distributed to patients and families.
• Aid in transition planning by preparing transfer packets, arranging transportation, and coordinating with patients, families, and next-level providers.
• Work closely with care managers and clinical teams to ensure patients receive comprehensive and coordinated care.

Requirements

• Demonstrated healthcare experience in a clinic or hospital setting.
• Demonstrated customer service with a focus on communications and problem resolution.
• Proficiency in advanced computer skills.
• Current BLS certification, driver's license, auto insurance, and reliable transportation may be required for some duties.

Preferred Qualifications

• Associate or bachelor's degree.
• Previous experience with medical terminology.
• Excellent verbal and written communications skills.

Benefits

• Benefits eligible
• Competitive salary range: $20.07 - $28.59 per hour
• Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness