Small Format Team Leader

The starting pay range for this position per hour is $25.50 - $27.50, with a full pay range of $25.50 - $43.35 per hour.

As a Small Format Team Leader at Target, you will be responsible for providing exceptional guest service, customizing each experience, and anticipating guest needs. You will be an expert in operations, accuracy, process, and efficiency, and will lead a team of hourly team members.

Responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
• Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement.
• Demonstrate a service culture that prioritises the guest service experience.
• Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor.
• Be an expert of operations, accuracy, process, and efficiency.
• With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing, and promotional signing processes for your assigned department(s).
• Assign daily tasks to team members based on planned workload and guest traffic patterns.
• With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas.
• Enable efficient delivery to guests by leading pick, pack, and ship fulfilment work.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning.
• With guidance from your direct leader, close knowledge and skill gaps through training and experiences.
• Establish clear goals and expectations and hold team members accountable to expectations.
• Demonstrate inclusivity by valuing diverse voices and approaches.
• Always demonstrate a culture of ethical conduct, safety, and compliance.
• Lead and demonstrate a safety culture through modelling and recognising safe behaviours.
• Model the execution of physical security processes.
• Support merchandise protection strategies.
• Lead and demonstrate a culture of executing all best practices.
• As a key carrier, follow all safe and secure training and processes.
• Regularly assume store-level leadership on duty (LOD) responsibilities.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick-up, and Drive-up.

Requirements:

• Must be at least 18 years of age or older.
• High school diploma or equivalent.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritise tasks independently.
• Welcoming and helpful attitude towards all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Benefits:

• Comprehensive health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.